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Flamey provides a professional ticket system to handle user inquiries, reports, and applications privately.

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Features at a Glance

Easy Setup

Create ticket panels in seconds via Dashboard or Commands.

Transcripts

Save HTML transcripts of closed tickets for your records.

Multi-Category

Support for multiple ticket categories (General, Support, Report).

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Ticket Lifecycle

1

User Opens Ticket

They click a button on the ticket panel. A private channel is created (#ticket-001).
2

Staff Claiming

Staff members can click Claim to assign the ticket to themselves and handle the request.
3

Resolution

Once resolved, staff or the user can click Close.
4

Archiving

A transcript is generated and sent to the logging channel. The ticket channel is deleted.

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Staff Statistics

Track your team’s performance with detailed insights.

Individual Stats

/staff stats [user] View how many tickets a staff member has claimed and closed.

Leaderboard

/staff leaderboard See who is handling the most tickets in your server.

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Configuration

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Transcripts

When a ticket is closed, a transcript is automatically generated.
Transcripts are HTML files that look exactly like the Discord chat. They include:
  • All messages and embeds.
  • Attachments and images.
  • Timestamps and user avatars.
You can view them in any web browser. They are stored securely and a permanent link is provided in your logs channel.
You must set a Logs Channel in the Dashboard for transcripts to be saved!